Frequently Asked Questions

If you have a general query and it is unanswered from our FAQ’s below, please contact us here. Due to the Covid-19 Pandemic majority of our staff are working from home. We are operating on a restricted opening time.

Find answers to frequently asked questions on the following areas:

  1. Mental Health
  2. Working with Shama
  3. Memberships
  4. Donations
  5. Volunteering

Mental Health

I feel depressed /anxious / lost a loved one; what help can you give me?

We will provide you with an initial assessment to see what kind support you would benefit from. This could be counselling, befriending or other support activities.

Who do I contact to get help?

Ring Shama helpdesk on 0116 2514747 or direct counselling lines 07928 830390 / 07715423452 / 07595966464 where a counsellor will contact you. Alternatively you can email and someone will get back to you.

Is there cost?

There will be a small cost for some of our services  as we are a registered charity and rely on donations; please ask our staff for more details.

Where will the counselling and support take place?

We provide virtual support by telephone, zoom and WhatsApp, due to current Covid restrictions and plan to provide face to face when it is safe to do so.

What about my family members who need support, would you be able to help them?

Yes, we do provide counselling and support which discuss further with your counsellor.

Working with us

I'm interested in working for Shama, how do I find out what jobs are available?

We advertise jobs on our jobs page, through the Jobcentre and through social media.

How do I apply for a job?

Please visit our jobs page, where you can find current job. You can also complete an application to send us.

Can I volunteer instead of working?

Yes of course you can; please visit our volunteering page for more details.

Work with us – Quick Links


Why become a Shama member?

To gain access to enrol for certified courses, i.e. ESOL, IT, Professional courses (Health & Safety, Food Hygiene and First Aid). Get discounted rates for sauna, gym, day trips and workshops.

What commitment is this for members?

At Shama we aim to provide women with as many possible opportunities. We ask that when you enrol to any of our courses or use services that you give commitment with attendance. We understand individual circumstances can change, in these circumstances we appreciate members contacting us as soon as possible.

Can I pay my membership by cash?

Yes you can, please visit us at our centre for an payment via cash.

How long does a membership last?

Membership will last for 1 year from the day you join.

I want to cancel my membership.

We are always sorry to see our members leave, however if you need to cancel your membership please contact Shama Women’s Centre. Unfortunately our membership fee is non-refundable due to being a charity.

I lost my membership card, what do I do?

You can contact us and we can issue a new card for a small fee of £3.


Can I set up a regular payment?

Yes you can; using our account number and sort code which can be provided. Please get in touch and we’d happy to supply the information. Alternatively you can set up via PayPal here.

How do I donate a large sum of money?

This can be done by bank transfer or cheque. Please contact us for further information.

What is my donation used for?

Your donation will be used to continue providing services and opportunities for women and in running our centre to the best possible standard.

Can I donate anything besides money?

Yes, we appreciate donations in different areas i.e. if you can offer your skills, services or have good as new items for our offices.

Donations – Quick Links


What is the process if I am interested in volunteering?

To volunteer – please complete a Volunteering Application form.  The form can be download from our resources page. Alternatively you can collect one from our Reception. If you’d like the form to be emailed to you please request one here.

Once the completed application has been received– the Volunteer Coordinator will contact you to arrange an informal chat to discuss your application.

Will I need to provide references?

We ask for two referee details to contact.  It has to be someone who know you well enough to comment on your suitability for the role. It could be from your current or previous employer(s), somewhere you have volunteered or studied at.

If you have not been previously employed, you could give the name of a responsible person who knows you well, but is not a relative.

Will I be interviewed?

Yes, an informal interview will be arranged with the Volunteer Coordinator.

What volunteering roles do you have?

We have a range of volunteering roles such as Counselling, Befriending, Admin, Reception, Nursery and general volunteering (i.e. assisting with events, groups, fundraising).

Do I need any qualifications?

For many of our roles you do not need any qualifications.  Although, for some of our roles such as those for the Nursery – will require qualifications – e.g.  a minimum level 2 Childcare.

What do I have to do?

This will depend on the volunteering role. Information about the volunteering role description will be provided to you.

Will I receive training?

Before starting your role volunteers are provided with a full induction and ongoing training and support is also available.

Will my travel expenses be paid?

Yes, reasonable travel expenses – in line with our payment policy, is provided to our volunteers.

Do I need a DBS check?

This is only required for certain roles such those volunteering with our nursery and counselling service.

If a DBS check is required will I have to pay for it?

No volunteers do not need to pay for it.

Will I get help in finding work after volunteering?

Volunteers can access support with this through our Centre’s – Information, Advice and Guidance Service.  Through this service volunteers can also for instance develop their CV and interviewing skills.

Will I be provided with a reference?

Yes, we are happy to provide references for our volunteers.

Volunteering – Quick Links